Bpo Tele-calling Pune

0 - 2 Years

Guwahati, Mumbai, Pune, Navi Mumbai, Kolkata, ASSAM,Guwahati


Job Description

Job Description
Post Customer Care Executive
Department Operations
Responsible to Operations Manager
Job Location Kharadi Pune
Shift Timings 18:30 - 03:30 & 05:00 - 14:00
Week Off Saturday & Sunday
Salary CTC up to 2.8 Lacs Per Annum + Variable Incentives
A Customer Care Executive (CCE), will act as a liaison, provide product/services information and resolve any
emerging problems that our customer accounts might face with accuracy and efficiency

Responsibilities:-
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive
Communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits
- Ensure resolution, keep records of customer interactions, process customer accounts and file
documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements:-
- Excellent communication and presentation skills
- Excellent analytical and time-management skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Graduation not mandatory
- Fresher’s are welcomed as well

Salary 1 Lac To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 2 Years
Qualification Higher Secondary, Secondary School, Diploma, Other Bachelor Degree, Other Master Degree

Key Skills

Telecaller TELESALES BPO BPO Executive CCE Customer Care

Company Profile

Company Name

BPO CALL CENTRE

Contact Person ANTU GHOSH
Address ASSAM
Mobile 7086376831
Email ID mildjobresume@gmail.com

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7086376831